Front Office Manager Job Description – Salary & Duties

Job Brief Description

A front office manager is the backbone of hotel’s function. Front office manager job description demands ability to multitask, take quick decision, instant troubleshooting and positive situation reactions. Those aspiring to take such a position, must have patience while dealing with clients and guests.

Job Responsibilities

1. Ensure a speedy telephone and message service at all times.

2. Maintains an atmosphere of tranquillity at the Front Desk, never giving the impression that there is a problem.

3. Liaise closely with other Departments and emphasizes on excellent inter-departmental relations considering other departmental procedures and policies.

4. Ensures that all areas of responsibility are properly staffed, supervised and operating smoothly.

5. A front office manager must have the ability to control, plan and direct the front office.

6. He must have the ability to gauge traffic of guests, likely reservations and expected turnouts

Training and Education Requirements

For becoming a front office manager at least a high school diploma is required but there are many candidates who complete a degree and a special course in hospitality and hotel management.

Salary and Wages

According to the Bureau of Labor Statistics, the salary offered to a front office manager in 2010 was between $75,000 to $93,000. As globalization is the current trend the demand for qualified and experienced managers is going to rise up to 8% by 2016.

Manhattan, New York $90,000
Atlanta, Georgia $57,000
Orlando, Florida $85,000
Phoenix, Arizona $55,000
Miami, Florida $93,000
Houston, Texas $59,000

Tags: Front Office, Office Manager